At least 5 reviews
Five or more eligible, published reviews in the last 180 days. A dealer needs a current body of feedback to qualify.
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CARLETTA · DEALER FEEDBACK
What does Top Rated Dealer mean?
A badge earned through feedback from people who have exchanged messages with a dealer on Carletta. It is checked against the same published criteria for every dealer.
Average of 4.5 out of 5
The unrounded average must reach 4.5. All eligible published ratings count, including critical feedback.
An approved, active dealer
The dealer must have an approved account and must not be banned. Buying a promotion package never changes a rating or awards this badge.
What the badge tells you
Reviews describe the interaction with the dealer. They do not confirm a purchase, inspect the vehicle or guarantee its condition. Read the individual reviews and check the vehicle and documents before agreeing a sale.
Who can leave a review?
A signed-in, email-verified user who has exchanged at least one message in each direction in a conversation about that dealer’s listing. One review is allowed per user and dealer. Self-reviews, staff reviews and reciprocal dealer-to-dealer review pairs are not eligible.
Can a dealer lose the badge?
Yes. Eligibility is recalculated from current feedback. It disappears when the score, recent review count or account status no longer meets the criteria. A reviewer can withdraw their review; dealers cannot edit customers’ ratings.
Is a fast response badge the same thing?
No. Response times are calculated separately from actual message replies. We show the sample size and method on the seller card when enough conversations exist. Being online also says nothing about a dealer’s rating.