After a two-way conversation
You can review a seller after both of you have sent a message in the same car conversation. An offer or an unanswered message is not enough.
How do ratings work?
Feedback describes real Carletta conversations with private sellers and dealers. It does not confirm a purchase or the condition of a car.
Verified accounts
The reviewer and seller must have verified email addresses and unblocked accounts. Dealers must be approved. Carletta staff cannot submit reviews.
One review for each seller
Self reviews and reciprocal exchanges are ineligible. Administrators cannot rewrite a rating. Authors can withdraw a review without replacing it with a new rating.
An average of eligible reviews
Stars show the average of eligible published reviews in the last 180 days. Withdrawn reviews and blocked accounts are excluded. “No rating” means no eligible feedback, not a poor score.
How Top Rated works
The Top Rated badge is only for approved dealers with at least 5 eligible reviews in 180 days and an average of 4.5 out of 5 or higher. Private sellers can receive reviews and stars, but not this dealer badge.
Read the dealer standard ↗