How do reviews and the Top Rated Dealer badge work?
The badge depends on eligible recent reviews and cannot be purchased through promotion.
Reviews describe interaction with a dealer rather than automatically confirming a purchase or inspection. An email-verified user must have exchanged at least one message in each direction about that dealer's listing. One review is allowed per user and dealer; self-reviews and staff reviews are not eligible.
The Top Rated Dealer badge requires at least five eligible published reviews within the last 180 days and an unrounded average of at least 4.5 out of 5. The account must remain approved and unbanned. Eligibility is recalculated, so the badge can disappear. Promotion does not buy reviews or ratings, and response-speed information is calculated separately.