How do I check a promotion price or payment discrepancy?
Compare the request’s saved price with the confirmed amount and clarify differences before activation.
Package prices are set by the operator and displayed in EUR. If Price confirmed separately appears, do not treat the missing figure as a free promotion. Confirm the amount, billing documents and payment method before making an external payment. The vehicle's asking price and its promotion cost are separate.
A request retains the price saved when it was created, even if package prices change later. In Payments, compare that price with the confirmed amount and transaction reference. If they differ, note the request number and clarify the situation with the operator. Do not create duplicate requests or pay again merely because confirmation is delayed or an amount has not been recorded.